Lincolnshire Emergency Blood Bikes Service (“LEBBS”, “we”, “us”, or “our”) is committed to safeguarding your privacy. This privacy policy outlines how we collect, use, store and share your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are a registered charity that provides voluntary medical courier services in Lincolnshire.

Data Controller:
Lincolnshire Emergency Blood Bikes Service
Address: 75 High Street, Harlaxton, Grantham, NG32 1JA
Email: privacy@lebbs.org

2. What Personal Data We Collect

We may collect the following categories of personal data when you interact with our website or services:

• Identity Data – name, title

• Contact Data – email address, phone number, postal address

• Technical Data – IP address, browser type, device information

• Usage Data – how you use our website

• Communication Data – messages you send us via forms or email

3. How We Collect Your Data

We collect your data in the following ways:

• Directly, when you:

  • Fill in our contact forms

  • Register to volunteer or subscribe to updates

  • Make a donation or interact with us via email

  • Purchase any goods

• Automatically, when you:

  • Browse our site (via cookies and analytics tools)

4. Legal Bases for Processing

We process your personal data only where we have a valid legal basis under UK law:

5. Who We Share Your Data With

We may share your personal data with trusted third-party services who help us operate the website and our services:

• Website hosting provider – 20i.com

• Email service provider – Microsoft

• Analytics provider – Google Analytics, Microsoft Clarity, WordPress services

• Donation processor – JustGiving

• Shop payment provider – Stripe

All third parties are bound by data processing agreements and only process your data under our instructions.

6. Cookies

We use cookies to make our website work and to understand how users interact with it. Some cookies are essential; others require your consent.

• We will ask for your permission before placing any non-essential cookies (like analytics).

• For more information, please see our Cookie Policy.

7. International Transfers

Some of our service providers (such as Google) may transfer your personal data outside the UK. We ensure that adequate safeguards are in place, such as UK-approved Standard Contractual Clauses.

8. Data Retention

We only keep your personal data as long as necessary. For example:

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent (where applicable)
  To withdraw your consent at any time, please email us at privacy@lebbs.org or click the unsubscribe link in our newsletters

• Lodge a complaint with the Information Commissioner’s Office (ICO)

• To make a request related to your personal data, including access, correction or deletion, please email us at privacy@lebbs.org. We may ask for proof of identity before processing your request.

👉 To exercise your rights, contact us at: privacy@lebbs.org
👉 ICO website: https://ico.org.uk

10. How We Keep Your Data Secure

We implement appropriate security measures including:

• SSL encryption

• Secure WordPress hosting

• Regular plugin updates

• Restricted admin access

11. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies separately.

12. Changes to This Policy

We may update this privacy policy occasionally. Any changes will be published on this page with a revised “Last updated”. Where appropriate, we will notify users via email or on the homepage.

Last updated: 22 July 2025